Our Return Policy
If you are dissatisfied with our product we offer a return policy including free return within 48 hours from delivery. The original Item and proof of purchase is needed in order to complete an item return.
Plants are living organisms and Project Zen has no control on what happens between the time period of when the plant leaves the warehouse, to delivery at your door. Project Zen's warranty policy offers 48 hour replacement on any plant that dies via delivery error. Include pictures of the damaged plants and submit them to the return form below. After the returned item is processed, Project Zen will fully reimburse you for the entire purchase price excluding shipping and handling.
Ultimately, we want you to be happy with your purchase so please contact us before you leave feedback and give us the opportunity to make it right.
Plants are living organisms and Project Zen has no control on what happens between the time period of when the plant leaves the warehouse, to delivery at your door. Project Zen's warranty policy offers 48 hour replacement on any plant that dies via delivery error. Include pictures of the damaged plants and submit them to the return form below. After the returned item is processed, Project Zen will fully reimburse you for the entire purchase price excluding shipping and handling.
Ultimately, we want you to be happy with your purchase so please contact us before you leave feedback and give us the opportunity to make it right.